Last Updated: 11th September 2026.
This Privacy Policy describes how Vizrt NDI AB (“NDI”, “we”, “us”, or “our”) collects, uses, and shares personal data relating to: (i) visitors to our website at www.ndi.video and subdomains (the “Website”); (ii) individuals who create an NDI user account; (iii) individuals who purchase NDI products or services (“NDI Services”); (iv) individuals who register for NDI events or webinars; and (v) individuals who join NDI marketing or newsletter lists. This Privacy Policy forms part of the Terms of Use of NDI Websites.
The term “personal data” includes any information that enables your identification and includes any “personal information”, “personally identifiable information”, or substantially analogous concept under applicable data protection laws and any jurisdiction-specific requirements that relates to you.
We are the data controller in respect of the personal data described in this Privacy Policy. We process personal data in accordance with applicable data protection laws and regulations including Regulation (EU) 2016/679 (“GDPR“), the UK General Data Protection Regulation (“UK GDPR“), and the Data Protection Act 2018.
This Privacy Policy does not apply to personal data we process on behalf of the business customers of our NDI Services. Where we process personal data on behalf of such business customers, this is instead governed by the contractual data processing terms we have agreed with those business customers. If you have any questions about personal data we process on behalf of a business customer, please contact the relevant customer directly.
We use different methods to collect personal data from and about you including through:
Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Automated technologies or interactions. As you interact with our Website or NDI Services, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please visit our cookie policy for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
We collect, use and otherwise process the following types of personal data:
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific Website or NDI Service feature in order to analyse general trends in how users are interacting with our website to help improve the Website and our service offering.
Some laws require us to have a legal basis for collecting and using your personal data. Where that is the case, we rely on one or more of the following legal bases:
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Use | Type of data | Legal basis |
Security |
| Necessary for our legitimate interest to secure and protect our Website and NDI Services and to improve its security. |
Website and NDI Services improvements |
| Necessary for our legitimate interest to aggregate visitor statistics to improve our NDI Services. |
To register you as a new customer, including registration of your user account, authorise you to log in and use your user account until you delete your user account with us |
| Necessary for the performance of a contract with you, including performing business by sending offers, delivering orders, and fulfilling our contract with you. |
To process and deliver your order including:
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To manage our relationship with you which will include:
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To enable you to partake in a prize draw, competition or complete a survey |
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Events, webinars, or training courses (manage your registration and attendance, communicate event logistics and updates, follow-up communications) |
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
| Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing |
| Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy). |
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data |
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To carry out market research through your voluntary participation in surveys |
| Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services). |
To evaluate and process information submitted via our certification request forms |
| Necessary for our legitimate interests (in operating and administering our certification program, evaluating and processing certification requests, maintaining accurate records, and ensuring the integrity and quality of certifications issued). |
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as otherwise necessary to comply with applicable legal requirements. .
When you delete your account your user account data will be deleted or anonymised within three (3) months, unless a longer retention period is required, as indicated above.
When we have no ongoing need to use your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data is stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.
We may disclose your personal data to the following categories of recipients:
We use third-party service providers established outside the United Kingdom and the European Economic Area (EEA), including providers based in the United States. As a result, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as your home country. Where such transfers occur, we ensure that appropriate safeguards are in place as required by applicable data protection laws.
Transfers from the EU/EEA: Where personal data is transferred from the EU/EEA to a country without an adequacy decision, we rely on the European Commission Standard Contractual Clauses (SCCs) (Commission Implementing Decision (EU) 2021/914). Where a processor participates in the EU-U.S. Data Privacy Framework (DPF), we may additionally rely on that framework.
Transfers from the UK: Where personal data is transferred from the UK to a country without UK adequacy regulations, we rely on the International Data Transfer Agreement (IDTA) or the Addendum to the EU SCCs approved by the UK Information Commissioner. Where a processor participates in the UK Extension to the EU-U.S. Data Privacy Framework, we may additionally rely on that framework.
We use Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website, to improve and market our products/services, for site optimization, fraud/security purposes, and advertising. These tools collect information about user interactions through features such as behavioural metrics, heatmaps, and session replay. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Data processed through Microsoft Clarity and Microsoft Advertising may be transferred to the United States. Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws, as described in the ‘International Data Transfers’ section above.
Our TriCaster and 3Play products allow you to connect your Facebook account and publish live streams, videos, and other content directly to Facebook profiles, Pages, events, and groups. To provide this functionality, we may access information about the Pages and groups for which you have publishing permissions, including Page or group names, IDs, access tokens, and other Facebook account information and permissions that you authorise.
We use this information to authenticate your account, manage your publishing preferences, and publish content on your behalf in accordance with your instructions. We may also use aggregated, de-identified, or anonymised information to analyse and improve our products and services and support our marketing activities.
The legal basis for this processing is your consent, which is obtained before Facebook permissions are requested. You may revoke these permissions at any time through your Facebook account settings (Settings > Apps and Websites) or by disconnecting the integration within the product. Revoking your consent does not affect the lawfulness of processing carried out before its withdrawal. For more information about how Meta processes personal data, please see the Meta Privacy Policy.
The data protection laws of your country give your certain rights with respect to the collection and use of your personal data. Depending on your location you may have the following rights in relation to your personal data.
You have a right to request and obtain a copy of the personal data that we hold about you, as well as other supplementary information.
If you believe that the personal data we process about you is inaccurate or incomplete, you can request that the data be rectified or completed.
When we process personal data based on our legitimate interest, you have the right to object to the processing at any time. If we cannot demonstrate compelling legitimate grounds to continue processing the data, we must stop the processing of the personal data. You also have the right to object to processing of personal data for direct marketing purposes, including profiling.
In certain cases, for example if you have objected to our processing of your personal data, contested the accuracy of the personal data or if the processing is unlawful, you have the right to request the restriction of the processing of your personal data. By requesting a restriction, you have the possibility, at least for a certain period of time, to stop us from using the data other than to, e.g., defend legal claims, for example. You can also prevent us from erasing the data, for example if you need the data to claim damages.
You have the right to have your personal data deleted if it is no longer necessary for the purposes for which it was collected, if you have withdrawn the consent on which the processing was based, if you object to the processing and there are no overriding legitimate grounds for the processing, if the personal data has been processed unlawfully, or if the personal data must be deleted in order to fulfil a legal obligation.
You have the right to obtain the personal data that you have provided to us in a structured, commonly used and machine-readable format and transfer this data to another controller if the processing is based on your consent or an agreement between us
Where we process personal data based on your consent, you have the right to withdraw the consent at any time. We are then obliged to stop processing your personal data on the basis of your consent with future effect.
You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us via email to marketing@ndi.video.
Please contact us using the details provided below if you wish to exercise any of these rights. We will fulfil any such requests in accordance with applicable data protection laws.
In addition, you also have the right to complain to your local data protection authority about our use of your personal data. However, while you are not required to do so, we ask that you contact us first to give us the opportunity to address your concerns directly before speaking with your data protection authority.
You can contact our privacy team at:
Email: privacy@vizrt.com
Postal address: Vizrt NDI AB, Lilla Bantorget 15, SE 111 23, Stockholm, Sweden.
Our lead EU/EEA supervisory authority: The Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY; www.imy.se; Box 8114, 104 20 Stockholm, Sweden).
If you are based in the United Kingdom, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Postal address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where we make material changes, we will notify registered users promptly by email before those changes take effect and will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically.
In the preceding twelve (12) months, we may have used and disclosed the categories of personal data from the sources described in “How your personal data is collected” above, for business purposes set forth in “Processing of your personal data” above.
In the preceding twelve (12) months, we may have disclosed your personal data for a business purpose, as set forth in “Disclosure of your personal data” above.
If you are a California resident, in addition to the rights described above in this Privacy Policy, you have the following rights. Our business customers are afforded certain rights under the CCPA identified with an asterisk (*) below.
To exercise your rights, please follow the instructions above and the contact information in the “Data Protection Contact” section above. We will confirm receipt of your requests and respond within thirty (30) calendar days, unless additional time is needed, in which case we will provide notice and an explanation of the reason. Also, to respond to your request to right to know and/or delete, we must verify your identity or authority to make the request and confirm the personal information relates to you, or others. To do so, we collect your name, e-mail address, phone number to verify your identity. We also may contact you by e-mail or by telephone to verify your identity and ask you additional questions so that we can match your identity with the data we have about you. In some instances, we may ask you to declare under penalty of perjury that you are the consumer whose personal information is the subject of the request. If we cannot verify your identity, we may reject your request in whole or in part.
You also may designate an authorized agent to make a request for you. To use an authorized agent, we may require: (1) your signed permission designating the authorized agent; (2) evidence that the authorized agency has power of attorney under the California Probate Code; or (3) proof that the authorized agent is registered with the California Secretary of State and that you have authorized such authorized agent to be able to act on your behalf. We may deny a request from an authorized agent who does not submit sufficient proof.
If you are a California resident, California Civil Code § 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes (as those terms are defined in that statute). To make such a request, please contact us at the contact information in the “Data Protection Contact” section above.
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The course is offered as a one-time purchase, which includes:
Charging for the NDI Professional Course allows us to invest in training developed by our team of experts that reflects the realities of professional installations, while keeping the price accessible for individuals and teams.
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