Privacy Policy

Last Updated: 3th February 2025.

This Privacy Policy covers information collected by Vizrt NDI AB (“NDI”, “we” or “us”) on its website www.ndi.video and subdomains (referred to as NDI Website or Website). This Privacy Policy is part of the Terms of Use of NDI Websites.

PLEASE KNOW YOU ARE NOT OBLIGATED TO USE OUR WEBSITE OR DOWNLOAD OUR PRODUCTS, SO BY USING OUR WEBSITES OR BY DOWNLOADING ANY NDI PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE CONTENT OF THESE TERMS, THE WEBSITE TERMS OF USE.

This Privacy Policy explains what and how we may gather, track or use information about you through your use of the Website (“Information”). NDI may collect personal data as well as non-personal data. Protecting your data is a top priority for us. The term “personal data” includes any information that enables the identification of a natural person, such as name, physical address, IP address, email address, phone number or behavior. NDI does not sell personal data to third parties.

In this policy, User Data means (i) technical information, including IP address, login information, type and version of operating system and device, time settings, language settings, screen settings, etc.; and (ii) information about your use of any of our services, including what features you have used and when, the duration of transactions, what pages and features you have used, etc. This Privacy Policy is applicable to all Information gathered or used by NDI at the Website.

Categories of data processed, purposes and legal basis for processing.

If you visit the Website and consent to the placing of cookies, we may process your IP address to find out where in the world you are visiting the website from. The purpose of the processing is to collect data for statistical purposes and to enable security. The processing is based on the legal basis of balancing of interests as the processing is necessary to meet our legitimate interest to improve our services by using statistics on visitors to the website and to facilitate the security of the website and its visitors.

Please note that your IP address does not directly identify you as an individual. However, by cross-referencing your IP address with additional available information, your identity may be revealed. NDI will not attempt to identify you as a website user.

NDI may also process your activity on the website provided that you have given your consent to the placement of cookies. The purpose of the processing is to measure and analyze your use of the NDI website, deliver targeted advertisements and promotions, deliver commercial and transactional messages, and improve the Website, services and marketing. We may also process data you provide via pop-ups and similar dialog tools to provide relevant marketing to you. The processing is based on the legal basis of balancing of interests as the processing is necessary to meet our legitimate interest of being able to market our services and products and improve our website and services.

We further process the personal data you register via your registration and/or use of user account (such as name, address, company name, job title, telephone number and e-mail address) and any User Data when you create and use a user account with us.

We process your data for the purposes of managing your registration and/or termination of your user account, allowing you to log in and use your user account, ensuring your identity, maintaining accurate and up-to-date information about you and to enable and facilitate your prompt use of our community, assisting you with support issues and inquiries regarding your use of our community. The legal basis for processing such data is that the processing is necessary for NDI to fulfill its contractual obligations to you as a user of our services.

How long will your personal data be stored?

Your IP address will be deleted no later than one year and thirty-five days after your last visit to our website, or anonymized to be used for statistical purposes. It is necessary for NDI to store the information for two weeks in order to produce event logs in case of security incidents.

We process your personal data that is necessary for us to be able to manage your registration of your user account, authorize you to log in and use your user account until you delete your user account with us.

Your user data will be deleted or anonymized no later than three (3) months after you have deleted your user account with us, if the personal data is not necessary to retain in order for us to comply with our obligations under legal requirements or if the data is otherwise needed to defend legal claims. Any data that is not required for the performance and development of the services or for statistical and quality assurance purposes will be anonymized after the purpose of the data has been fulfilled or deleted automatically.

Cookies

“Cookies” are files which store certain information on your computer. When you visit the Website via your computer, it is possible that we will place a cookie on your computer that maintains certain information so that your computer is automatically recognized the next time it visits the Website.

Cookies are usually divided into four categories:

Necessary cookies – these cookies are essential for the functioning of the website.

Preference cookies – these cookies allow the website to save a visitor’s preferences in relation to, for example, language, currency or where the user is visiting from.

Analytical cookies – these cookies are used to analyze how a visitor uses the website, for example, which parts of the website they visit or which links they click on, in order to improve the design and functionality of the website.

Marketing cookies – these cookies are used to track a visitor’s use of the website. The information is used for marketing purposes. For example, by knowing what articles you have previously viewed, we can refine our marketing in a way that we think would be more interesting to you.

If you do not want us to deploy cookies on your computer, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. If you do not reject cookies, we assume that you consent to the use of cookies. Rejecting cookies, however, may affect your ability to use this Website including the online store.

In the event you request not to be tracked, an anonymous cookie without any personal information will be placed on your computer to prevent another permissions request. If your computer, however, automatically removes cookies, you will be presented the permission request each time you access the Website. If you chose to share content via Social Sharing buttons, Facebook, Google+, LinkedIn, or Twitter you agree to the privacy policies of those individual sites. The actions of social sharing are not covered under the terms of this Privacy Policy.

COOKIE Name	COOKIE Description
elementor	The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.
wpEmojiSettingsSupports	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.
__cf_bm	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
MUID	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
ANONCHK	The ANONCHK cookie, set by Bing, is used to store a user’s session ID and verify ads’ clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
YSC	Youtube sets this cookie to track the views of embedded videos on Youtube pages. .
VISITOR_INFO1_LIVE	YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
VISITOR_PRIVACY_METADATA	YouTube sets this cookie to store the user’s cookie consent state for the current domain.
yt.innertube::requests,	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::nextId,	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
visitor_id*	Pardot sets this cookie to store a unique user ID.
CLID	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited
_ga_*	Google Analytics sets this cookie to store and count page views.
_ga	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_clck	Microsoft Clarity sets this cookie to retain the browser’s Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
SM	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
MR	This cookie, set by Bing, is used to collect user information for analytics purposes.
_clsk	Microsoft Clarity sets this cookie to store and consolidate a user’s pageviews into a single session recording.
pardot	The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.
li_gc	Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes.
lidc	LinkedIn sets the lidc cookie to facilitate data center selection.
ytidb::LAST_RESULT_ENTRY_KEY	The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.
yt-remote-device-id	YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos.
yt-remote-connected-devices,	YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos.
yt-remote-session-app	The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
yt-remote-cast-installed	The yt-remote-cast-installed cookie is used to store the user’s video player preferences using embedded YouTube video.
yt-remote-session-name	The yt-remote-session-name cookie is used by YouTube to store the user’s video player preferences using embedded YouTube video.
yt-remote-fast-check-period	The yt-remote-fast-check-period cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videos.
SRM_B	Used by Microsoft Advertising as a unique ID for visitors.

Non-Personal Data.

In addition to personal data, NDI may automatically track general Information such as Internet browser and operating system used, domain name of the Website you are coming from, number of visits, average time of use and pages accessed. We use this Information to analyze aggregate traffic patterns throughout this Website to continually improve our online offerings, the Website’s user friendliness, its efficiency, etc. Your identity cannot be determined from this Information and this Information will only be used by NDI to offer you a product or the service of the Website and to improve it.

It should be noted that we may anonymize your personal data to use it for statistical purposes. The processing is based on the legal basis of balancing of interests as the processing is necessary to meet our legitimate interest to use anonymized personal data for product development purposes and to analyze customer behavior to improve our services and our Customers’ customer experience. By anonymizing data relating to you, we also ensure that we use personal data as little as possible.

Device Certification Requests

Information submitted via our certification request forms is maintained in our certification database and is used for evaluating and processing certification requests, as well as for internal statistical analysis and operational purposes. When submitting a certification request, we collect the following personal data of you: your name, company, email address, and address. Only the information marked as required on the form is necessary to complete your certification request.

By providing your email address, you acknowledge that we may contact you with updates regarding your certification request and other information related to our services. You may contact us at [EMAIL] to request the removal of your information from our database or to opt out of receiving such communications.

Links to third-party websites.

This Privacy Policy exclusively addresses the activities of the Website. Other sites (including those that we link to from our Website, and third party sites or services which we co-brand) may have their own policies, which we do not control, and thus are not addressed by this Privacy Policy.

Product Registration.

Information submitted via our product registration forms is maintained in our registration database, and is used for statistical analysis and internal operations, as well as to update our subscriber lists. When registering your product, only the information that appears with an asterisk is required from you. By providing your email address, you are acknowledging that we may send you periodic product announcements, and other information related to NDI. You may contact us at marketing@ndi.marketing@ndi.video to remove your email information from our database.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Facebook Publication Integration for TriCaster & 3Play

We use the following permissions on Facebook: Publish video – The publish video permission allows your app to publish live videos to an app user’s timeline, group, event, or Page. The allowed usage for this permission is to live-video stream to an app user’s timeline, group, event or Page.

Publish pages – The pages manage posts permission allows your app to create, edit and delete your Page posts. If you have access to pages read user content, you can also use pages manage posts to delete Page posts created by a user. The allowed usage for this permission is to create and delete content on a Page.

Publish to groups – The publish to groups permission allows your app to post content into a Group on behalf of a person if they’ve granted your app access. The allowed usage for this permission is to allow people to publish content from your app to their Facebook group or to help people manage the content published to their group

How we use these permissions:

These permissions are used to collect a list of groups or pages that the user has permission to post to.

The names, IDs, and access tokens of the pages and groups are used to post live videos or upload videos on the user’s behalf.

NDI may also use this permission to request analytics insights to improve this integration, and for marketing or advertising purposes, using aggregated and de-identified or anonymized information (provided such data cannot be re-identified).

Information Requests.

NDI uses the Website to better educate customers about our products. For this reason, we may have forms on our site that can be used to request specific information. In such forms, you may provide us with your name, address, company name, job title, email address and other requested information. If you request information, you will receive it in the manner described on the form (postal mail, email, telephone contact, etc.). We will use the information you provide to contact you in the method you prefer. We may use that information for other purposes including marketing, but we will not sell that information to third parties. By providing your email address to us, you are acknowledging that we may send you periodic product announcements, and other information related to NDI.

Your email address will be deleted, or anonymized for statistical purposes, when you choose not to receive NDI’s communication anymore by exercising your right to unsubscribe by clicking on the link provided in each mailing or by contacting NDI at marketing@ndi.video to inform us of your desire to stop receiving our communication and for us to delete your personal data.

Event Registration.

Sometimes we may provide for registering for events on our website. When you register for an event, your contact information may be added to our database for future communication, or for statistical purposes.

Your email address will be deleted, or anonymized for statistical purposes, when you choose not to receive NDI’s communication anymore by exercising your right to unsubscribe by clicking on the link provided in each mailing or by contacting NDI at marketing@ndi.video to inform us of your desire to stop receiving our communication and for us to delete your personal data.

Risks of Hacking.

It is important to remember that whatever you transmit or disclose online can be collected and used by others or unlawfully intercepted by third-parties. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot warrant the security of any information you transmit to us.

Your Rights

What are your rights?

You have several rights when we process personal data about you. If you wish to exercise any of the rights listed below or if you have any questions regarding our processing of your personal data, please contact us at marketing@ndi.video. If you have any objections or complaints about the way we process your personal data, you have the right to file a complaint with the data protection authority in your jurisdiction within the EU/EEA.

Right of access and information

You may request to be informed whether we are processing personal data about you and, if so, to receive a copy of it, together with other supplementary information on the purposes of the processing, the categories of personal data concerned by the processing, the recipients to whom the personal data have been or will be disclosed, the retention period and the existence of the right to request rectification and erasure as well as to request restriction and to object to processing. You also have the right to be informed of the right to lodge a complaint with IMY and of the source of the personal data, as well as of the existence of automated decision-making together with certain additional information.

Right to rectification

If you believe that the personal data we process about you is inaccurate or incomplete, you can request that the data be rectified or completed.

Right to object

When we process personal data based on our legitimate interest, you have the right to object to the processing at any time. If we cannot demonstrate compelling legitimate grounds to continue processing the data, we must stop the processing of the personal data. You also have the right to object to processing of personal data for direct marketing purposes, including profiling.

Right to restriction of processing

In certain cases, for example if you have objected to our processing of your personal data, contested the accuracy of the personal data or if the processing is unlawful, you have the right to request the restriction of the processing of your personal data. By requesting a restriction, you have the possibility, at least for a certain period of time, to stop us from using the data other than to, e.g., defend legal claims, for example. You can also prevent us from erasing the data, for example if you need the data to claim damages.

Right to erasure

You have the right to have your personal data deleted if it is no longer necessary for the purposes for which it was collected, if you have withdrawn the consent on which the processing was based, if you object to the processing and there are no overriding legitimate grounds for the processing, if the personal data has been processed unlawfully, or if the personal data must be deleted in order to fulfil a legal obligation.

Right to data portability

You have the right to obtain the personal data that you have provided to us in a structured, commonly used and machine-readable format and transfer this data to another controller if the processing is based on your consent or an agreement between us

Right to withdraw consent

Where we process personal data based on your consent, you have the right to withdraw the consent at any time. We are then obliged to stop processing your personal data on the basis of your consent with future effect.

Updates.

NDI may update this Privacy Policy from time to time. If so, NDI will make the revised Privacy Policy available through this Website. We cannot provide you with any separate notice of that fact, so please check back regularly for any updates.